Wi-Fi that works. Wherever you are.

Answers to common questions.

• What is included in my Whole Home Wi-Fi Set Up?

  
  Your Whole Home Wi-Fi Set Up includes installation of a Kinetic gateway and Whole Home Wi-Fi equipment (if needed), addition of one new phone jack (if needed), and certification that your signal has been optimized and your devices have been successfully connected to your new Wi-Fi network.

• Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?

  
  Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled which will result in a delay in setting up your Kinetic Wi-Fi service.

• What should I expect during my Whole Home Wi-Fi Set Up?

  
  During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The Kinetic Gateway is set up, then the technician will assess the Wi-Fi environment and make recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is certified, they will make sure your devices are signed in and ready to be used on your new network.

• Does the technician need access to every room in my home?

  
  Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.

• Will my yard be damaged during the installation process? 

  
  Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This ensures minimal visible impact once the line is buried.   Our team is trained to treat your property with care and professionalism. If there's anything specific you’re worried about, just let your technician know. We’re here to make sure everything goes smoothly. 

• Will my home be damaged during the installation process? 

  
  Our approach ensures minimal impact on your home during installation. Inside your home, we carefully select entry points and use specialized equipment to drill with accuracy. Holes are typically about the size of a pencil tip. All drilled holes are securely sealed with a clear silicone to protect against the elements and maintain your home’s integrity.     Our team is trained to treat your property with care and professionalism. If you have specific concerns, your technician will be happy to address them during your appointment, ensuring a smooth and worry-free experience.