Step 1 - Submit your Lifeline application

Apply Online: Visit the Lifeline National Verifier consumer portal at https://nv.fcc.gov/lifeline to get your qualification approved for the Lifeline program.

TIP: Open the attached Kinetic by Windstream application form in step 2. As you enter your information into the National Verifier portal fill out the Kinetic by Windstream form the exact same way, including capitalizations and abbreviations.

You may find out immediately if you qualify, However, if the Lifeline National Verifier cannot prove your eligibility automatically, you may be asked to supply more documents to the portal. Once you are successfully approved, you will receive an Approval Code Application ID (Q#). Then, continue to step 2.

Apply by Mail: If you choose not to apply online, you may apply by mail. Visit the Lifeline National at https://nv.fcc.gov/lifeline, select the state you live in, and then click Paper Form. Fill out the Paper Form online and then print two copies. Then, mail to the Lifeline Customer Support Center:

• One copy of the Paper Form

• Household Worksheet (if applicable)

• Copies of your proof of eligibility

The Lifeline Customer Support Center’s mailing address is:

Lifeline Customer Support Center P.O. Box 1000 Horseheads, NY 14845

If you supplied your email address in Section 2 of the qualification form, the Lifeline Customer Support Center will contact you by email to let you know if your qualification was approved for Lifeline. Otherwise, they will contact you by mail. You will also receive an Approval Code Application ID (Q#).

The second copy should be saved as Kinetic by Windstream will need this same information in step 2.

Step 2 - Submit your Kinetic application

Once you have been approved AND have received an Approval Code Application ID (Q#), complete the Kinetic by Windstream application form. It is imperative that you fill it out exactly as you completed the Application Form on the Lifeline National Verifier consumer portal, including capitalizations and abbreviations. Then, email the Kinetic by Windstream Lifeline form to [email protected]

Once your form is received, the Kinetic by Windstream Lifeline team will process your application to enroll you in the Lifeline program and add Lifeline credits to your Kinetic by Windstream account. You will receive a confirmation email once the process has been successfully complete.

NOTE: If you live in Nebraska you will also need to fill out the Nebraska Attestation Form.

Visit the Public Utility Commission of Texas' website at https://www.puc.texas.gov/consumer/lowincome/Assistance.aspx. Once you are approved, the state of Texas will notify Kinetic by Windstream and our Lifeline team will add Lifeline credits to your Kinetic by Windstream account.

If you have 25/3 Mbps or are subscribing to maximum speed available and it is over 4Mbps/1Mbps. If you do not qualify under the broadband speed requirements your voice service will be used for the Lifeline credit of $5.25. At least one of the services (voice or internet) must meet the minimum service standards to qualify for a Lifeline discount. 

• If your household income is at or below 135% of the Federal Poverty Guidelines, or if you (or someone in your household) participate in: 

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps 

  • Medicaid 

  • Supplemental Security Income (SSI) 

  • Federal Public Housing Assistance (FPHA) 

  • Veterans Pension and Survivors Benefit 

• If you live on Tribal lands and your household income is at or below 135% of the Federal Poverty Guidelines, or if you (or someone in your household) participate in: 

  • Bureau of Indian Affairs General Assistance 

  • Head Start (only households meeting the income qualifying standard) 

  • Tribal Temporary Assistance for Needy Families (Tribal TANF) 

  • Food Distribution Program on Indian Reservations 

• If you are a survivor, through one of the SCA-specific methods below: 

  • Household income is at or below 200% of the Federal Poverty Guidelines 

  • Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) 

  • Free and Reduced-Price School Lunch or Breakfast program 

  • Community Eligibility Provision (CEP) school or school district 

  • Received a Federal Pell Grant in the current award year. 

A household is a group of people who live together and share money (even if they are not related to each other). If you live together and share money, you are one household. If you live together and don’t share money, you are 2+ households. 

Lifeline rules state: only one Lifeline discount is allowed per "independent economic household" (household). But you can switch phone or internet companies at any time. 

Every year, USAC will check to confirm you still qualify. If they cannot confirm you qualify, you will receive an email or letter in the mail and may also receive reminders by email, mail, or pre-recorded messages on your phone. If you are asked to recertify, you must do so within 60 days, or you will lose your Lifeline benefit. 

If you have questions with the National Verifier process, contact USAC at (800) 234-9473.

If you live in a Kinetic by Windstream service area and need help, please call 1-800-347-1991 with questions or to request an application for the Lifeline program.

Kinetic by Windstream's basic local service rates for residential voice lines range from $53 to $59 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

Unresolved complaints concerning Lifeline service can be directed to the Georgia Public Service Commission’s Consumer Affairs Unit at 244 Washington Street, SW, Atlanta, GA 30334-9052, Toll-free in Georgia (outside Metro Atlanta) 800-282-5813, Metro Atlanta 404-656-4501, Fax 404-656-2341, Email [email protected]

Kinetic by Windstream's basic local service rates for residential voice lines range from $22 to $60 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

Kinetic by Windstream's basic local service rates for residential voice lines range from $22 to $60 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

Kinetic by Windstream's basic local service rates for residential voice lines range from $19 to $56 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

Kinetic by Windstream's basic local service rates for residential voice lines range from $26 to $28 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

Contact the PA PUC Bureau of Consumer Services for help with unresolved questions or complaints at 1-800-692-7380 or https://www.puc.pa.gov/complaints/informal-complaints/

Kinetic by Windstream's basic local service rates for residential voice lines range from $19 to $56 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.

Kinetic by Windstream’s basic local service rates for residential voice lines range from $22 to $60 per month depending on your service location. Specific rates will be provided upon request. For the broadband Lifeline discount to apply, a customer must subscribe to a Kinetic by Windstream service that meets the minimum standard requirements as defined by the FCC.