Taking care of the communities where we live and work

On behalf of the entire Kinetic team, we want to thank you for your understanding as we restore and rebuild in the aftermath of Hurricane Helene. Every single one of us is rooting for you and the communities and we remain committed to your communications needs.

Unfortunately, Helene has taken hundreds of loved ones and caused widespread devastation. The loss of life, property and infrastructure is devastating. To those who have suffered loss, we offer our sincerest condolences.

It’s estimated this historic storm dumped 40 trillion gallons of rain across the region which many experts in the government and industry have never seen. The storm destroyed transportation, electrical and telecommunications infrastructure across Florida, Georgia, South and North Carolina, Kentucky and Tennessee. Some areas remain still unreachable due to debris and road washouts and many people are still missing. This has been a tremendous loss and our hearts ache for everyone impacted.

In the days prior to Hurricane Helene, we prepared local teams and response efforts to effectively activate post-storm response field assessments. These were slow going at first due to the sheer volume of debris. Because we live in the same communities as our customers, our response teams were on the ground and working immediately once it was safe to do so. Additionally, we’ve deployed relief crews into Georgia, the Carolinas and Florida from unaffected Kinetic communities across the country. We are committed to restoring your service. We were there before the storm and we will be there long after the rebuilding finishes.

Our technicians and construction teams continue to make significant progress in clearing debris and restoring service neighborhood by neighborhood; however, full recovery may take time because damage to the region’s infrastructure is widespread. In the areas without service, we continue to work 24x7 until service has returned.

As we remove debris and navigate the immense destruction, safety remains a chief concern. We urge everyone to exercise caution as repair and restoration efforts continue. Additionally, we continue to see new cuts to cables during the restoration phase that were not present immediately after the storm. We ask that everyone supporting debris removal think twice before impacting a cable and always call 811 before work begins. Our technicians and engineers are working closely with utility companies to swiftly and safely restore service when power is restored.

We want to thank those customers who have found the opportunity to support those affected by volunteering, donating goods or services at our local drives, or keeping them in your thoughts and prayers as we continue down the long road of recovery. Across our 18-state footprint, Kinetic employees have coordinated and delivered donations of water, food, and supplies into the hardest-hit service territories, and we’re grateful to many in those same communities who have reciprocated and reached out to our hard-at-work front-line crews offering food and water.

To those navigating loss and the unknown challenges ahead, our hearts go out to you. We see you and we want you to know we’re with you. To track an outage and the status of the repair, you can download our GoKinetic App from the Apple or GooglePlay App Stores. For Hurricane Helene restoration updates, you can follow us on social media at @GoKineticHome on Facebook, or on X at@GoKineticHome.

We are committed to building back better, together.